Parcel refund eligibility checker
Answer a few questions to see whether a late-delivery refund or a billing dispute may still be open with UPS or FedEx, which window applies and when it closes. Nothing you enter leaves your browser.
Refund eligibility checker
Runs entirely in your browser. Nothing you enter is sent anywhere. It is an educational screen, not a decision: the carrier decides every request.
Carrier rules on this page are as of 2026-10-29. Carriers change their terms, and some passages could only be confirmed from search excerpts of the official pages. Where a rule is marked "check the current carrier terms", we could not confirm it. RefundDock is independent and not affiliated with UPS or FedEx. Nothing here promises any refund or amount.
Why eligibility depends on service and date
Two separate things get lumped together as "shipping refunds". A billing dispute asks the carrier to correct a wrong charge. A late-delivery refund asks for the transportation charge back under the carrier's guarantee. They have different rules, different windows and different lists of covered services.
Billing disputes
FedEx: within 180 days after the original invoice date (or ship date if prepaid by cash, check, money order or credit card). Source: FedEx Service Guide 2026 (effective Jan 5, 2026). As of 2026-10-29. UPS: within 180 days of receiving the contested invoice, after which the dispute is waived. Source: 2026 UPS Tariff/Terms and Conditions of Service, United States. As of 2026-10-29. Confirmed from search-index excerpts of the official page; read the source before relying on it. The checker counts from the invoice date, which is the cautious choice for UPS.
Late-delivery refunds: covered services
FedEx (policy effective February 12, 2026): First Overnight, Priority Overnight, Standard Overnight, 2Day A.M., the Extra Hours variants (contract) and certain international services. Ground, Home Delivery, 2Day, Express Saver and Ground Economy are suspended until further notice. A service failure is a delivery at least 60 seconds after the published commitment. Requests are due within 15 calendar days of the invoice date (or ship date if paid by card or prepaid). Credits go to the payer, with one refund per package. Source: FedEx U.S. Money-Back Guarantee (policy effective Feb 12, 2026); FedEx Service Guide 2026 (effective Jan 5, 2026). As of 2026-10-29.
The policy lists exceptions, including the Wednesday before Thanksgiving, the seven days before Christmas, Hold at Location reroutes, undeliverable or returned shipments, dangerous goods, incorrect addresses, regulatory delays and oversize. The checker flags these as items to confirm; it cannot know whether one applies to your shipment.
UPS: Next Day Air Early, Next Day Air, Next Day Air Saver and 2nd Day Air A.M. (plus some international services). The guarantee "remains suspended for all other UPS shipments and services", which includes Ground, 3 Day Select, standard 2nd Day Air and Ground Saver. UPS may suspend or modify it at any time, refunds only transportation charges, to the payer, and may charge for refund requests on packages that were delivered on time. Source: UPS Service Guarantee (US); 2026 UPS Tariff/Terms and Conditions of Service, United States. As of 2026-10-29. Confirmed from search-index excerpts of the official page; read the source before relying on it.
UPS request window: a 15-calendar-day window after the scheduled delivery date appears in the 2023 U.S. tariff and in current non-U.S. UPS terms, but we could not confirm it in the 2026 U.S. tariff. Not confirmed for the current terms: check the current carrier terms. As of 2026-10-29.Lost or damaged packages
These use the carriers' claims processes, not billing disputes. UPS says to start within 60 days of the scheduled delivery. Source: UPS: file a claim. As of 2026-10-29. FedEx lists 60 calendar days from ship date for damaged or missing contents and 9 months from ship date for lost packages. Source: FedEx claims. As of 2026-10-29. They need proof of value and are outside the scope of this checker.
How to read the result
- May be eligible to dispute means the service and the date fit the rules we reviewed. It does not mean the charge is wrong, and the carrier decides.
- Likely not eligible means a covered-service list or a window rules it out as we read it. Carriers can change both, so check the linked page if the facts are unusual.
- Check the current carrier terms appears where our sources are not confirmed.
Because windows are short and checking each shipment by hand is slow, a free audit can sort a whole invoice by days remaining.
Frequently asked questions
Does FedEx Ground have a money-back guarantee right now?
FedEx's policy effective February 12, 2026 says the guarantee for all services other than the listed overnight, 2Day A.M. and international services remains suspended until further notice. Check the FedEx page for changes.
How long do I have to ask for a FedEx late-delivery refund?
Within 15 calendar days of the invoice date, or the ship date if the shipment was paid by card or prepaid, per the FedEx Service Guide money-back guarantee policy.
What about UPS?
UPS's guarantee is active only for a short list of air services. The 15-day request window we have seen was not confirmed for the 2026 U.S. tariff, so check the current UPS terms.
Who can request a credit?
Both carriers say credits go to the payer, and both may refuse requests from, or based on information from, a third party.
Is the result a promise of a refund?
No. It is an educational screen based on the terms we reviewed as of 2026-10-29, and the carrier makes the final decision.
Free audits are not open yet. They open at launch.
Our fee is 20% of credits the carrier actually applies to your account. If there are no credits, you pay nothing.